As chief data officer at NYC Health and Hospitals in New York City, the largest public health system in the United States, Alexander Izaguirre has stopped focusing on IT and data capabilities. Instead, he and his team pay attention to what their customers – 43,000 employees in 11 hospitals and 70 patient care facilities – say their weaknesses are and then work to address them with technology.

For example, facilities keep track of the number of patients who leave before they are seen, but each took a different approach.

“They would be scared every month to see that indicator flagged because they would say, ‘They’re defining it differently over there and we look like when we don’t know what we’re doing, but we’re defining it correctly,'” Izaguirre said. “At first I had my engineer hat and I was like, ‘We could solve this problem by setting up governance’, but that’s not listening to the pain.”

She has had conversations with stakeholders and learned that they are concerned that their number does not look bad because they may be perceived as incompetent and put their jobs at risk. The resulting solution is a new model that involves creating personalities of stakeholders in need of support, using data samples to determine how information can help, and then delivering the data to consumers who “don’t care. how the sausage is made. They just want to have access to the resource, “Izaguirre said.

For the model, NYC Health and Hospitals uses a cloud technology stack consisting of Informatica, Snowflake, Tableau Software, and SAS Viya to provide not functionality, but services to customers.

The agency has built data pipelines and relies heavily on Informatica to migrate information to a data platform environment provided by Snowflake.

“Here, what we do is stage that data in an environment we call ‘raw’. Some people call it a data lake, others call it staging, “he said.” That environment is basically the data that came from the original systems with a little cleanup done via the ETL process and from there we actually go through a secondary cleaning to improve data. And that repository is called ‘curated’ ”.

From that level, all data is brought together in another level called the model: the corporate data warehouse. Next is the service delivery tier, NYC Health and Hospitals’ center of excellence analysis. Three main groups are involved in this: financial sustainability, clinical excellence and corporate reporting. Leaders in these groups prioritize needs and requirements and create teams to work with the data platform to get the data they need to build the right solution. Some consumers, for example, want data (raw spreadsheets, for example) and others want a dashboard (a data solution).

“Everyone thinks, ‘I want the best data,’ but that’s not necessarily what you need, depending on what you’re doing,” Izaguirre said. Knowing the context in which the data will be used “really gives us a better perspective of what we can give you, how quickly and with what level of integrity.”

NYC Health and Hospitals also has a self-service website that clients can log into to increase their data literacy. To get to that point, the organization first had to come up with common definitions of data and data governance, he said. Use Informatica to create data catalogs and dictionaries that are displayed on the internal website.

“The big value proposition that is realizing very quickly is the democratization of data [and] data speed, ”Izaguirre said.“ We are delivering data to people faster, we are limiting the wrong data types. ”It groups invalid data into five groups: duplicate, conflicting, incomplete, invalid and unsynchronized data.

This month Informatica announced the availability of the Intelligent Data Management Cloud (IDMC) platform for state and local governments. It centralizes your data by making it more accessible and offers three main features. The first concerns the experience of the digital citizen. By providing a 360-degree view of citizen information across agencies and departments, users have better access to consistent and reliable information that reduces the risk of data fraud and misuse, company officials said.

Second, with that comprehensive view of the data, IDMC facilitates crisis response and recovery by enabling better collaboration and real-time analytics. Third, it increases cybersecurity, privacy and compliance. For example, it supports compliance with the California Consumer Privacy Act and is certified by the Federal Risk and Authorization Management Program (FedRAMP), Texas FedRAMP, and SOC2.

“State and local agencies can improve the effectiveness and efficiency of social program implementation by fueling real-time decision making with fit-for-purpose data,” Informatica chief product officer Jitesh Ghai said in a news release.

Stephanie Kanowitz is a freelance writer living in Northern Virginia.

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